Legal Policies

Privacy Policy

Last updated: April 16, 2025

This Privacy Policy describes how Truste ("we", "our", or "us") collects, uses, and protects your personal information when you access our website or use our services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

Who We Are

Truste is an AI company that develops intelligent solutions for eCommerce businesses. Our services include AI-powered shopping assistants and chatbots that help online stores enhance product pages, streamline customer interactions, and increase conversion. Our technology uses large language models and machine learning to power personalized and automated customer experiences.

Interpretation and Definitions

Words with capitalized initial letters have specific meanings as defined below. These definitions apply regardless of whether the terms appear in singular or plural.

  • Account means a unique account created for you to access our service or parts of it.
  • Affiliate means any entity that controls, is controlled by, or is under common control with us.
  • Company refers to Truste.
  • Cookies are small files placed on your device that help track website activity.
  • Country refers to the jurisdiction where Truste operates.
  • Device means any device capable of accessing the service, such as a smartphone, tablet, or computer.
  • Personal Data refers to any information that identifies, or can be used to identify, an individual.
  • Service refers to our website and AI products.
  • Service Provider means any third party that processes data on behalf of Truste.
  • Usage Data is data collected automatically, such as how long a user spends on a page.
  • You refers to the individual or legal entity using our service.

Types of Data Collected

We collect Personal Data such as your name, email address, and any information you provide through forms or direct contact. We also collect Usage Data automatically, which may include your device's IP address, browser type and version, pages visited, time and date of your visit, time spent on pages, device identifiers, and diagnostic data. If you access our service via a mobile device, we may also collect your device type, mobile operating system, and browser used.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve user experience, analyze traffic, and store preferences. These may include session cookies (deleted when you close your browser) and persistent cookies (which remain on your device). You can manage your cookie settings in your browser, though disabling cookies may impact certain features of our service.

Use of Your Data

We use your data to provide and maintain our services, monitor usage, manage user accounts, respond to inquiries, send updates and communications, personalize experiences, analyze performance, and ensure legal compliance. We may also use your information for business analysis and service improvement.

Sharing Your Data

We may share your data with service providers who assist in operating our services, with affiliates and business partners, in connection with a merger or acquisition, or as required by law. We do not sell your personal data. In some cases, data may be shared with third parties with your consent or when necessary to provide the service.

Retention of Data

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, including legal and reporting requirements. Usage data may be retained longer if used for service improvement or security purposes.

Data Transfers

Your information may be transferred to and processed in countries outside your own. By using our service, you consent to such transfers, provided that reasonable safeguards are in place to protect your data in compliance with applicable laws.

Your Rights

You have the right to access, update, or delete your personal data. You may also object to processing or request a copy of the information we hold. To exercise these rights, contact us at post@truste.ai. Depending on your jurisdiction, you may also have the right to file a complaint with a data protection authority.

Children's Privacy

Our service is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will take steps to remove it.

Third-Party Links

Our website may contain links to third-party websites not operated by us. We are not responsible for the content, privacy policies, or practices of these external sites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the service after changes are made constitutes acceptance of the new terms.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:
Email: post@truste.ai

Terms of Service

Last updated: April 16, 2025

Welcome to Truste. By visiting our website or using any of our services without a signed agreement, you agree to these Terms of Service (“Terms”). If you are a paying customer under a separate contract, that contract takes priority over these Terms. If you don’t agree with any part of these Terms, please do not use our services.

1. Overview

Truste provides AI-powered tools for eCommerce businesses, including shopping assistants and chatbot technology. These services may evolve over time and are provided as-is unless otherwise agreed in a separate contract.

2. Scope of These Terms

These Terms apply to anyone using our website, accessing trial features, demos, or services without a signed agreement. If you are a customer with a signed agreement, that agreement governs your relationship with Truste and overrides these Terms where applicable.

3. Acceptable Use

You agree to use our website and services legally and responsibly. Do not attempt to disrupt or misuse the service, access it in unauthorized ways, or violate any laws while using it.

4. Intellectual Property

All content, branding, code, and technology on this site or in our services is owned by Truste. You may not copy, reverse-engineer, distribute, or resell any part of our technology or designs. You retain ownership of any data or content you provide to us.

5. Privacy

We handle your data in line with our Privacy Policy. By using our services, you agree to how we collect, use, and process data as outlined there.

6. Availability

We aim to keep our services running smoothly, but we don’t guarantee uninterrupted access. We may change, update, or remove features over time. We’ll notify users if any significant changes occur.

7. Liability Limitation

To the fullest extent allowed by law, Truste is not liable for any direct or indirect damages arising from the use (or inability to use) our services, especially where no formal contract exists.

8. Termination

We may suspend or terminate your access to our services if you violate these Terms. You may stop using our services at any time.

9. Changes to These Terms

We may update these Terms occasionally. If we do, the updated version will be posted here with a new “Last updated” date. Continued use of the service means you accept the revised Terms.

10. Contact

For any questions about these Terms, you can reach us at:
Email: post@truste.ai